Terms & Conditions

Payment

Our delivery drivers carry change for 1000THB at all times. All payments must be made in THB. Tipping is appreciated but optional. We don't have service charges or hidden fees. All prices shown are VAT inclusive.

 

We accept the following forms of payment:

   Cash on delivery

   Online credit card payments: Visa and Mastercard. Our riders do not carry credit card swipers.

   Bank transfer: catering orders only. 

   Paypal: catering orders only and +2% service charge will be added. 

 

Credit card processing is done safely and securely through Omise https://www.omise.co/. We do not keep any of your credit card information on file. If you paid online and are issued a refund, please allow up to 30 days for the funds to hit your account. 

 

Pre-Orders & Cancellation of Orders

Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made a Booking on your behalf, you agree that such person acted as your agent.

 Amendments to the order or delivery time can be made no later than 60 minutes prior to the start of the delivery window booked. Changes to the order must be made by phoning us direct. Differences in the amount owed by either party will be settled in cash at the time of delivery. Cancellations within 60 minutes of the start of the delivery window will be charged in full. There are no exceptions to this policy. 

 Orders scheduled for immediate delivery may be cancelled within 5 minutes of: a) hanging up the phone with the operator or b) receiving your order confirmation email. Customers who repeatedly cancel orders after this 5-minute window will be banned without warning. 

We ask that you respect the vendor/customer relationship. It hurts our business when you order and then don't come to the door to pick up your food. We understand that sometimes your battery runs out or you fall asleep and forget, but if this happens multiple times we will be forced to stop accepting orders from you. We don't want to do that. We are a small business and simply don't have the margins to be throwing food in the trash.

 

Last and First Order

Last order is at 10.59PM by OUR clock. If your clock is 5 minutes behind ours, there is nothing we can do. Our clock is calibrated atomically. 

First order is at 11AM. If we receive an advance order from you scheduled for 11AM, we will deliver it at 12PM. If you want a delivery at 11AM, we can accommodate your request with advance warning

 

Product Availability 

We aim to have all our menu items on the menu at all times. Occasionally, however, we run out of fresh imported produce and have to remove or use replacement ingredients for some dishes. The most commonly affected items are cremini mushrooms, red onions, baby spinach and banana peppers. We have to order these a week in advance, and when they're finished we have no way to rush out and get more. Some of our frozen quick serve items such as curly fries, jalapeño munchers and straight cut french fries are also subject to availability. 

Detroit Style Pizzas are made every morning at 9AM. They usually hit the menu around 12PM after they've risen. We cannot store these in the refrigerator overnight, and we make a limited quantity per day. When they're sold out, we take them off the menu and put them back on when they're available again. If you want to order a bunch of DSPs please call 1 day in advance. We will make the necessary preparations for you. We apologize for any inconvenience caused.

 

Delivery Times

Our goal is to provide the best pizza delivery service in the market which includes an excellent reputation for on-time delivery - under 60 minutes. Unfortunately, things don't always go to plan and factors, such as, weather, staff illness and traffic conditions prevent us from achieving this. If you're looking for the fastest delivery, avoid ordering Detroit-style pizzas (15 minute bake time) or NY Style pizzas (7 minute bake time). 

 

Product Imagery

All menu images used are real images of our food. These images, however, are for illustrative purposes. Individual features such as ingredients, color and degree of doneness may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. Images are not intended to form any part of any contract. 


Satisfaction Guarantee

If we make a mistake we will own up to it and compensate you accordingly. Our goal is to make you happy at all costs. When you send a complaint, however, try to be as constructive as possible, so we can make adjustments to our business. Being a dick never helps especially when the people fielding your grievances aren’t native speakers. We are simply looking for a chance to improve and serve you better.